If you are not completely satisfied with your purchases, you are welcome to return the products within 30 days of purchase. Product must be in new or gently used condition to be eligible for return. All returns are subject to verification of the original sale.
If your order contains a Gift with Purchase (GWP), the GWP must also be returned if the remaining order value after deducting the returned item(s) value does not exceed the minimum purchase required to receive the GWP. If the GWP is not returned with the original product, your refund will not be processed. We reserve the right to limit or deny returns.
Only products purchased from thann.us are eligible for return or exchange through our site. For products purchased outside www.thann.us, please contact your retailers for more information.
Shipping fee is non-refundable. You are responsible for the return shipping label, return shipping cost, and handling charges unless the return was a result of our error or the product was damaged or defective.
We are not responsible for items returned to THANN USA which is lost, damaged, misdirected, or delivered late.
After the merchandise arrived at our distribution center and has been inspected, the transaction amount will be refunded back to your original method of payment. You will receive an email confirmation once your return has been processed. Your financial institution may take longer to reflect the transaction.
If you have any further questions regarding your order, shipping, and return policy, please contact us at firstname.lastname@example.org and we would be happy to assist you.